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Terms & Conditions

General Terms and Conditions of Sale for Hotel L'Auberge Camarguaise

SARL L’ESCAPADE is a limited liability company, registered with the Trade and Companies Register under No. RCS TARASCON B813 244 225 00013. Its registered office is located at Route d'Arles, 13460 LES SAINTES MARIES DE LA MER, France, and its EU VAT number is FR 36 813 244 225. Insurer: GRITCHEN, 27 Rue Charles Durand, 18000 BOURGES.

(For inquiries: contact us at +33 (0)4 90 97 84 34).

1. Preamble

  1. The client declares that their booking is made for personal needs.
  2. The client confirms they have the legal capacity to agree to these general terms.
  3. By making a reservation, the client accepts SARL L’ESCAPADE's general sales conditions and the specific tariff terms. Reservations cannot proceed without this agreement.
  4. Clients can save and print these terms.

SARL L’ESCAPADE operates the website www.aubergecamarguaise.com, allowing for room reservations and mobile service bookings.

  1. The website and mobile services facilitate room reservations at Hotel L'Auberge Camarguaise.
  2. Additional services may be booked via the website or mobile services with hotel partners.
  3. The client declares that all necessary information about the services was provided via the website or mobile platforms.
  4. All reservations via the website or mobile platforms imply full acceptance of these terms and the reserved tariff conditions.

2. Definitions

For the purposes of these terms, the following definitions apply:

  • Acknowledgment of receipt:
    An email sent by the hotel’s website or mobile services to the client, summarizing the reservation and confirming its receipt.

  • Tariff-specific terms:
    Terms relating to payment, modifiability, or cancellation of a specific reservation.

  • Booking confirmation:
    A digital document summarizing the characteristics of the reserved services and, where applicable, containing the client’s credit card details for prepayment or guarantee purposes. Acceptance of this document binds the client contractually.

  • Client:
    A natural person acting for purposes outside their commercial, industrial, craft, liberal, or agricultural activity.

  • Email:
    Any text, voice, sound, or image message sent over a public communication network and stored on the recipient's server or device.

  • Booking request:
    A hotel room reservation made via the website or mobile services.

  • Partners:
    Service providers accessible via the website or mobile services of the hotel or its partners.

  • Online booking:
    Reservation of hotel rooms through the website or mobile services using a digital booking form.

  • Service:
    Reservation of hotel rooms, with essential characteristics outlined on the website or mobile services.

  • Partner service:
    Hotel room reservations presented on partner sites or services.

  • Mobile services:
    A set of services enabling mobile device access to the internet for booking hotel services.

  • Website:
    The electronic service operated by the hotel at www.aubergecamarguaise.com.

3. Purpose

  1. These general terms define the rights and obligations related to remote booking of services provided by the hotel.
  2. They govern all stages of reservation and its follow-up between the contracting parties.
  3. The client acknowledges they have read and accepted these general terms and tariff-specific terms accessible on the website or mobile services.

4. Scope

These general terms apply to all reservations made via the internet, the hotel's website, mobile services, or phone support.

5. Duration

  1. These terms remain effective as long as the hotel’s services are available online.
  2. The hotel reserves the right to temporarily or permanently close its website or mobile services without prior notice.
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6. Enforceability of General Terms

The version of the general terms enforceable against the client is the one in effect at the time of the reservation via the website or mobile services.

7. Reservations

  1. The client selects services presented on the website or mobile services.
  2. The client acknowledges having reviewed the nature, purpose, and booking conditions for the available services and obtained all necessary information for an informed reservation.
  3. Individual reservations are limited to five (5) rooms per booking. For group bookings (e.g., business events, meetings, or seminars), clients must contact the hotel directly via email at contact@aubergecamarguaise.com.
  4. The client is solely responsible for selecting services appropriate to their needs; the hotel cannot be held liable for incompatibilities.
  5. A reservation is considered accepted once the process is completed.

8. Reservation Process

8.1 Hotel Services

  1. Reservations are made through an online booking form accessible via the website or mobile services.
  2. The reservation is completed upon receipt of the booking confirmation or payment via credit card.
  3. Clients must provide accurate information during the booking process.
  4. The reservation process includes the following steps:
    • Step 1: Searching for a room and selecting a rate.
    • Step 2: Optionally selecting additional services.
    • Step 3: Reviewing reservation details, total price, applicable terms, and making adjustments if necessary.
    • Step 4: Entering client information.
    • Step 5: Providing credit card details for payment or guarantee.
    • Step 6: Agreeing to the general and tariff-specific terms.
    • Step 7: Finalizing the reservation.

8.2 Partner Services

  1. Partner service reservations are made via their respective online booking platforms.
  2. The reservation is finalized upon receipt of confirmation or prepayment.
  3. The client must complete all requested information accurately.
  4. The process mirrors the steps outlined in Section 8.1, with additional acceptance of the partner’s terms.

9. Reservation Acknowledgment

  1. The website or mobile services acknowledge the reservation via email, sent to the client’s provided address.
  2. This email summarizes the reservation, including the selected services, price, terms, and vendor contact details.

10. Customer Service

For complaints related to hotel reservations, clients can contact:

Email: contact@aubergecamarguaise.com

adress: L’Hotel L’Auberge Camarguaise
Route d’Arles
13460 Les Saintes Maries de la Mer, France

11. Cancellation or Modification by the Client

  1. Clients do not have the right of withdrawal as per Article L. 221-28 of the Consumer Code.
  2. Cancellation and modification conditions are detailed in the tariff-specific terms.
  3. Prepaid reservations are non-modifiable and non-refundable.
  4. If cancellation or modification is permitted, it can be done online or directly with the hotel.
  5. No refunds are provided for interrupted stays.
  6. Clients must vacate their room by 11:00 a.m. on the final day of their reservation; failure to do so will result in an extra night charge.
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12. Stay at the Hotel

  1. Upon arrival, clients may be required to complete a police registration form. For this purpose, they must present valid identification.
  2. For hygiene reasons, pets are not allowed. If a pet is found on the premises, a cleaning fee of €100 (excluding tax) per day will be charged. Additionally, clients may be asked to leave the hotel without refund.
  3. Clients must use the room responsibly. Any behavior contrary to good morals or public order may result in expulsion without refund, even if payment has already been made.
  4. The hotel provides free Wi-Fi. However, the hotel does not guarantee consistent bandwidth. Clients must use the internet responsibly and refrain from illegal activities such as copyright infringement.

13. Liability

13.1 General Provisions

  1. Photographs on the website and mobile services are for illustrative purposes only. While efforts are made to ensure accuracy, discrepancies may occur (e.g., due to renovations).
  2. The hotel is not responsible for reservation failures due to force majeure, third parties, client actions, or external factors such as internet disruptions or unauthorized payments.
  3. The hotel is not liable for the content of external websites linked from its platform.
  4. Fraudulent or irregular payments will result in reservation cancellation and potential legal action.

13.2 Partner Services

  1. Partners are responsible for promoting their offers on their respective platforms.

14. Complaints

Complaints about hotel services must be submitted in writing to SARL L’ESCAPADE (Hotel L'Auberge Camarguaise) within eight days of departure.

15. Prices

  1. Prices are displayed before and during the reservation process.
  2. Prices are quoted per room, based on the number of guests and selected dates.
  3. Prices are inclusive of VAT and valid only for the specified duration.
  4. Payment in currencies other than Euros may incur exchange fees, which are the client’s responsibility.
  5. Additional services (e.g., breakfast) are not included unless specified.
  6. Tourist taxes, if applicable, must be paid directly at the hotel unless prepaid.
  7. Price changes due to VAT adjustments or new taxes are automatically applied.

16. Payment

  1. Clients must provide valid credit card details during booking for prepayment or guarantees.
  2. Payments are typically made upon arrival unless otherwise stated in the tariff-specific terms.
  3. In case of no-shows, the hotel will charge the full amount of the reservation.
  4. Issues with credit cards (e.g., stolen cards, errors) must be resolved with the bank and the hotel to confirm the reservation.
  5. Prepayments include accommodation and applicable taxes, and, in some cases, breakfast.

17. Record Retention

  1. The hotel retains digital copies of contractual documents for 10 years.
  2. These documents are accessible to clients upon request.

18. Privacy and Data Protection

  1. The hotel processes personal data for booking and security purposes.
  2. Clients consent to data processing for necessary services (e.g., payment processing).
  3. The hotel may blacklist clients for inappropriate behavior (e.g., vandalism, non-payment), barring future bookings.

19. Evidence Agreement

  1. Digital acceptance of terms and conditions is equivalent to a handwritten signature.
  2. Client IP addresses are recorded at the time of booking for security purposes.
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20. Relocation

In the event of exceptional circumstances or if the reserved room is unavailable due to force majeure, the hotel reserves the right to accommodate the client at an equivalent or lower-category hotel offering similar services, subject to the client’s prior agreement.

21. Force Majeure

  1. Force majeure refers to any event beyond the control of the parties, which is unpredictable, unavoidable, and external, preventing either the client or the hotel from fulfilling their contractual obligations. This includes events recognized by French courts.
  2. Neither party will be held liable for failing to meet their obligations due to force majeure. Such events suspend the obligations of both parties, and each party bears the resulting costs.

22. Dispute Resolution

  1. In the event of a dispute, the client can opt for mediation or other alternative dispute resolution methods, as outlined in Title I of Book VI of the French Consumer Code.
  2. After contacting the hotel’s customer service and receiving either a negative response or no response within 60 days, the client may contact the Tourism and Travel Mediation Service at www.mtv.travel or by mail: MTV Médiation Tourisme Voyage – BP 80303-75823 Cedex 17. Clients have up to 12 months after the initial complaint to request mediation.
  3. Clients may also contact a dispute resolution service by email at: elodie.monnier04@gmail.com.

23. Governing Law

The general terms of SARL L’ESCAPADE are governed exclusively by French law.

24. Entirety of the Agreement

24.1 General Provisions

  1. These general terms, the reserved tariff-specific terms, and the booking confirmation constitute the entire agreement between the parties.
  2. No client-provided terms will override these general terms.
  3. In case of contradictions between the booking confirmation and the general terms, the booking confirmation prevails for the specific obligation in question.

24.2 Partner Services

  1. In case of contradictions between SARL L’ESCAPADE’s general terms and those of a partner, SARL L’ESCAPADE’s terms prevail.

25. Severability

If one or more provisions of these general terms are deemed invalid under applicable law or a final court decision, the remaining provisions remain fully enforceable.

26. Language

  1. The official language of these terms is French.
  2. In case of translations, the French version prevails in case of disputes or interpretation issues.

27. Changes to Online Terms

The hotel reserves the right to modify these general terms at any time. The new version will apply to all bookings made after its publication on the website. Bookings made prior to the update will remain subject to the terms in effect at the time of booking.

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